Troubleshoot your system

Here are some quick fixes for most problems:

Resetting Your Receiver.

Press the red reset button next to the card slot in the receiver.
O R

1. Turn receiver off.
2. Unplug the unit.
3. Wait 15 seconds.
4. Plug unit back into the wall.
5. Turn receiver on.

Let's test the batteries first...
Press and hold down any key on the remote. If the light on your remote stays on continuously, the batteries are strong.

A fast flicker means they're pretty good.

A slow flicker indicates soon you may need to replace your batteries soon. If the light goes off completely, the batteries are dead and will need replaced.

If the light on your remote indicates that you have a good set of batteries, then programming your remote will most likely fix the issue. Consult your owner's manual for instructions on programming the remote.

Refer to the Channel Guide. Is this channel part of your programming package?
YES
Reset your Receiver.
NO
You may change your subscription to include the channel. Just call us at 1-866-NO-CABLE.

1. On your remote, make sure you have the slider or button selected for the receiver.
   Still no picture?
2. Make sure the receiver is plugged in and turned on. Also make sure the outlet has power.
3. Press the "TV Input" button to cycle through each input until the picture returns.
4. If the picture does not return, select TV Mode on your remote and make sure the TV is tuned
   to channel 3 or 4 and the select the receiver mode again and press PWR.
   Still not fixed?
5. Reset the receiver. For directions to reset the receiver, see the top of this page.
   Or see figure 2 on the right.
6. Check that the cables are secure and are matched correctly. From satellite dish to receiver: "Satellite In." See figure 3 on the right. From the receiver: "RF Out" or "Audio/Video Out"
   or "Out to TV." To TV: "RF In" or "Audio/Video In."
7. If your DIRECTV equipment is set up through your VCR, turn the VCR power on or off.

1. Reset the receiver. Refer to the steps at the top of this page.
2. Check the "Satellite In" connection on the back of the receiver. See figure 5 to the right.
   Disconnect the cable from the "Satellite In" jack. Reconnect the cable to "Satellite In" and tighten by hand. Do not over-tighten. The cable should not be crimped or jammed in a window frame or door.
3. Make sure nothing is obstructing the dish. Check for new tree growth. Trim if necessary.
4. If there is heavy rain or snow, the signal will return in a few minutes as the storm passes.
5. your owner's manual explains how to check signal strength. If it's below 70 on several transponders when the weather is clear, you may need a service call.